995bet's Privacy Policy

1 Introduction and Applicability

995bet is an online gaming and sports betting platform. This privacy policy applies to the 995bet website, mobile application, and all related services. By creating an account on our platform or using any of our services, you are considered to have automatically agreed to the terms of this policy.

This document works as a supplement to our Terms and Conditions. Both documents together form the complete framework governing use of our platform and the protection of your information. In case of any conflict, the most recently published version shall be considered effective.

We believe you should have full control over your own data. That is why 995bet collects only the information that is genuinely necessary to provide our services.

2 Data Collection

995bet collects two types of data — information provided directly by the user, and information generated automatically while using the platform.

2.1 Directly Provided Information

During account registration, identity verification, and financial transactions, you may provide the following information:

• Full name and date of birth
• National ID or passport number
• Mobile number and email address
• Current residential address
• Payment information related to bKash, Nagad, Rocket, Upay, or bank accounts
• Messages or documents submitted when contacting support

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type (Android/iOS/Desktop)
• Browser type and operating system
• Session duration and login time and date
• Betting and gaming activity history
• Deposit and withdrawal transaction logs
• Browsing behaviour collected through cookies and similar technologies

2.3 Information Collected from Third Parties

We may sometimes receive additional identity-related information about you from payment processors and identity verification service providers. This information is used solely to ensure the security of your account.

3 Purpose of Data Use

We use the collected information for the following specific purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and maintaining accounts
• Processing deposits and withdrawals
• Activating bonuses and promotional offers
• Tracking VIP programme progress
• Providing technical support and customer service

3.2 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Preventing fraudulent transactions or money laundering
• Preventing multiple account creation and bonus abuse
• Automated monitoring of suspicious activity

3.3 Platform Improvement

We continuously improve our services by analysing user behaviour. Personal identities are kept anonymous in this analysis, and only aggregated statistics are used.

3.4 Communication

We use your mobile number and email address to send transaction confirmations, security alerts, important account-related updates, and with your consent, promotional messages.

4 Data Storage and Security

Keeping your data secure at 995bet is our top priority. We protect your information using industry-standard technical and organisational measures.

4.1 Encryption and Technical Protection

• SSL encryption is used for all data transfers
• Stored sensitive data is protected with AES-256 encryption
• Payment information is stored in compliance with international PCI-DSS standards
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active

4.2 Access Control

Only employees who require your data for their work can access it. All employees are bound by strict confidentiality agreements and receive regular security training. Role-based access controls ensure that no one can view information beyond what their role requires.

4.3 Data Storage Location

Your data is stored on secure servers. Appropriate international protection standards are followed in any country to which data is transferred.

5 Sharing Data with Third Parties

995bet never sells your personal data. However, data may be shared with trusted third parties in the specific circumstances below:

5.1 Payment Service Providers

Relevant transaction-related information is shared with bKash, Nagad, Rocket, Upay, and partner banks to process financial transactions. This data is handled in strict compliance with financial confidentiality rules.

5.2 Identity Verification Services

Specialist KYC (Know Your Customer) service providers may access limited data to confirm identity during the account verification process. This is used solely for the verification process.

5.3 Game Providers

Our game providers — including Evolution, Pragmatic Play, PG Soft, and JILI — receive only the minimum data necessary for game operation. They are bound by our strict data protection agreements.

5.4 Legal Obligations

We may be required to disclose necessary information to comply with court orders or lawful directions from competent authorities. In such cases, we provide only as much information as is legally required.

6 Cookies and Tracking Technologies

Our website and app use cookies and similar technologies.

6.1 Essential Cookies

These are essential for the basic functioning of the platform. They are used to maintain login sessions, verify security tokens, and save language preferences. Disabling these cookies will prevent the platform from working properly.

6.2 Functional Cookies

These cookies store information to improve your experience — such as your preferred game categories and betting interface settings.

6.3 Analytical Cookies

Anonymous analytical data is collected to understand which parts of the platform are used most and where technical issues may occur. This data contains no personal identifiers.

6.4 Cookie Controls

You can manage cookies at any time through your browser or device settings. However, disabling essential cookies may limit some features of the platform.

7 User Rights

You have several important rights regarding your own data. 995bet respects these rights and is committed to upholding them.

7.1 Right to Access Data

You have the right to know what information we hold about your account. If you contact support via live chat or email, we will provide details of your data within a reasonable time.

7.2 Right to Correct Data

If any information in your profile is incorrect or outdated, you may request a correction. Most information can be updated directly through your account settings.

7.3 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, click the "Unsubscribe" link in any message or let support know. However, important transaction-related notifications cannot be turned off.

7.4 Right to Delete Data After Account Closure

After your account is closed, your personal data will be deleted once the legally and financially required retention period has ended. Information related to financial records may be retained for as long as legally required.

7.5 Right to Lodge a Complaint

If you feel we are not handling your data properly, you may raise your concerns following the guidance in our Responsible Gaming section, or contact support directly.

8 Data Retention Period

We do not store your data indefinitely. Once the specific purpose has been fulfilled or the legally required period has ended, data is securely deleted.

8.1 Data for Active Accounts

All information necessary to provide services is retained for as long as your account remains active.

8.2 Data for Closed Accounts

After an account is closed, financial transaction records are retained for at least five years as required by law. Identity verification documents are kept for the same period. Personal preference and usage logs are deleted within one year of account closure.

9 Protection of Minors

995bet strictly provides services to those aged 21 and above. Preventing the participation of minors is an important part of our responsibility.

Age is verified at the time of registration and confirmed through a national ID. If there is evidence that a user is under 21, that account is closed immediately and all associated data is deleted. For more details about our responsible gaming commitment, please visit our Responsible Gaming Guidelines page.

10 Policy Changes

This privacy policy may be revised in response to technological changes, legal updates, or an expansion of our services.

10.1 Notice of Changes

For significant changes, we will inform you by email or through a direct notification on the platform. For routine changes, the "Last Updated" date at the top of the page will be updated.

10.2 Your Consent

Continuing to use the platform after a policy change means you have agreed to the new terms. If you do not agree to the new terms, you always have the option to close your account.

11 Contact

If you have any questions, requests, or complaints about this privacy policy, please contact us:

We aim to respond to any privacy-related requests within a reasonable time. For more general questions about our services, terms, or this policy, our Frequently Asked Questions (FAQ) page may also be helpful.